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Question 1 of 10
1. Question
In your capacity as risk manager at an insurer, you are handling Investor Relations and Risk Disclosure during change management. A colleague forwards you a whistleblower report showing that the recently published Annual Risk Statement omitted a significant operational failure in the claims processing system that occurred three weeks prior to the filing date. This failure resulted in a 15% backlog in claims settlement, which exceeds the company’s defined risk tolerance for operational efficiency. The CFO is concerned that disclosing this now will negatively impact the upcoming secondary stock offering. What is the most appropriate course of action to ensure alignment with ERM governance and ethical disclosure standards?
Correct
Correct: Transparency and integrity are fundamental to the COSO ERM framework and ISO 31000 principles. When a risk event exceeds defined tolerances and is omitted from public disclosures, it creates a gap in the risk profile presented to stakeholders. Issuing a supplemental filing or corrective disclosure is necessary to fulfill fiduciary duties, comply with regulatory expectations for material accuracy, and preserve the long-term trust of the investment community.
Incorrect: Delaying disclosure until the next quarter fails the requirement for timely reporting and may be viewed as a deliberate attempt to mislead investors during a stock offering. Categorizing the event as purely internal ignores the fact that the breach of defined risk tolerance levels often serves as a threshold for materiality in risk reporting. Increasing KRI monitoring is a valid risk response for the operational issue itself, but it does not address the governance failure regarding the inaccurate public disclosure.
Takeaway: Effective risk governance requires the transparent and timely disclosure of material risk events that exceed established tolerances, even when such disclosures may have unfavorable short-term impacts.
Incorrect
Correct: Transparency and integrity are fundamental to the COSO ERM framework and ISO 31000 principles. When a risk event exceeds defined tolerances and is omitted from public disclosures, it creates a gap in the risk profile presented to stakeholders. Issuing a supplemental filing or corrective disclosure is necessary to fulfill fiduciary duties, comply with regulatory expectations for material accuracy, and preserve the long-term trust of the investment community.
Incorrect: Delaying disclosure until the next quarter fails the requirement for timely reporting and may be viewed as a deliberate attempt to mislead investors during a stock offering. Categorizing the event as purely internal ignores the fact that the breach of defined risk tolerance levels often serves as a threshold for materiality in risk reporting. Increasing KRI monitoring is a valid risk response for the operational issue itself, but it does not address the governance failure regarding the inaccurate public disclosure.
Takeaway: Effective risk governance requires the transparent and timely disclosure of material risk events that exceed established tolerances, even when such disclosures may have unfavorable short-term impacts.
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Question 2 of 10
2. Question
Which statement most accurately reflects Data Protection and Privacy Compliance for Certified Enterprise Risk Analyst (CERA) in practice? A multinational organization is currently revising its Enterprise Risk Management (ERM) framework to address the increasing complexity of global data privacy regulations. The Chief Risk Officer (CRO) is tasked with ensuring that data protection is not merely a legal checklist but is integrated into the firm’s strategic risk posture and governance oversight.
Correct
Correct: In the context of CERA and modern ERM frameworks like COSO or ISO 31000, privacy risk is recognized as a multi-dimensional threat. It is not limited to legal compliance but extends to strategic objectives and brand reputation. Effective integration involves setting a risk appetite that reflects the organization’s values and using KRIs that provide early warning signs of both technical failures and shifts in stakeholder trust, which is a critical intangible asset.
Incorrect: The approach focusing on IT security is incorrect because it silos privacy as a technical issue, neglecting the governance and strategic oversight required at the board level. The approach focusing on zero-tolerance and legal penalties is flawed because ERM requires a nuanced understanding of risk-reward trade-offs and ignores the broader reputational and operational impacts of privacy. The approach suggesting standalone audits is incorrect because ERM principles emphasize the integration of risk management into all organizational processes to ensure a holistic view of the risk landscape.
Takeaway: Effective data privacy management within an ERM framework requires a holistic approach that aligns regulatory requirements with strategic objectives and organizational risk appetite.
Incorrect
Correct: In the context of CERA and modern ERM frameworks like COSO or ISO 31000, privacy risk is recognized as a multi-dimensional threat. It is not limited to legal compliance but extends to strategic objectives and brand reputation. Effective integration involves setting a risk appetite that reflects the organization’s values and using KRIs that provide early warning signs of both technical failures and shifts in stakeholder trust, which is a critical intangible asset.
Incorrect: The approach focusing on IT security is incorrect because it silos privacy as a technical issue, neglecting the governance and strategic oversight required at the board level. The approach focusing on zero-tolerance and legal penalties is flawed because ERM requires a nuanced understanding of risk-reward trade-offs and ignores the broader reputational and operational impacts of privacy. The approach suggesting standalone audits is incorrect because ERM principles emphasize the integration of risk management into all organizational processes to ensure a holistic view of the risk landscape.
Takeaway: Effective data privacy management within an ERM framework requires a holistic approach that aligns regulatory requirements with strategic objectives and organizational risk appetite.
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Question 3 of 10
3. Question
You are the compliance officer at an insurer. While working on Leadership Ethics and Tone at the Top during client suitability, you receive a control testing result. The issue is that several high-net-worth accounts were approved over the last quarter despite missing mandatory source-of-wealth documentation, following direct verbal overrides from the Regional Sales Director. The internal audit report suggests that the sales team feels pressured to meet aggressive year-end targets, leading them to bypass standard risk assessment protocols. Which of the following actions by the Board of Directors would most effectively address the root cause of this ethical breakdown and strengthen the organization’s risk culture?
Correct
Correct: Re-evaluating the performance management system addresses the fundamental misalignment between the company’s stated ethical values and its reward structures. In Enterprise Risk Management, ‘Tone at the Top’ is reinforced when leadership ensures that incentives do not inadvertently encourage excessive risk-taking or the bypassing of controls to meet financial goals. By integrating compliance into performance metrics, the Board signals that the method of achieving results is as important as the results themselves.
Incorrect: Implementing automated workflow restrictions addresses a technical vulnerability but fails to correct the underlying cultural issue where leaders feel entitled to bypass rules for profit. Issuing reprimands and training provides a reactive disciplinary response but does not mitigate the systemic pressure created by aggressive targets. Increasing audit frequency improves detection but is a monitoring function rather than a governance-level solution to improve risk culture and ethical alignment.
Takeaway: Effective risk governance requires aligning organizational incentives with ethical standards to ensure that the ‘Tone at the Top’ translates into compliant behavior at all levels of the organization.
Incorrect
Correct: Re-evaluating the performance management system addresses the fundamental misalignment between the company’s stated ethical values and its reward structures. In Enterprise Risk Management, ‘Tone at the Top’ is reinforced when leadership ensures that incentives do not inadvertently encourage excessive risk-taking or the bypassing of controls to meet financial goals. By integrating compliance into performance metrics, the Board signals that the method of achieving results is as important as the results themselves.
Incorrect: Implementing automated workflow restrictions addresses a technical vulnerability but fails to correct the underlying cultural issue where leaders feel entitled to bypass rules for profit. Issuing reprimands and training provides a reactive disciplinary response but does not mitigate the systemic pressure created by aggressive targets. Increasing audit frequency improves detection but is a monitoring function rather than a governance-level solution to improve risk culture and ethical alignment.
Takeaway: Effective risk governance requires aligning organizational incentives with ethical standards to ensure that the ‘Tone at the Top’ translates into compliant behavior at all levels of the organization.
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Question 4 of 10
4. Question
Senior management at a listed company requests your input on Legal and Contractual Aspects of Risk Management as part of change management. Their briefing note explains that the organization is transitioning its legacy data architecture to a multi-cloud environment managed by an external vendor under a five-year service agreement. During the due diligence phase, the legal department identified a clause that limits the vendor’s aggregate liability for data breaches to the value of the previous twelve months of service fees, despite the potential for regulatory fines and class-action settlements exceeding this amount by a factor of ten. The Board is concerned about how this contractual limitation aligns with the existing Enterprise Risk Management (ERM) framework and risk appetite. Which of the following actions best demonstrates the integration of legal risk management into the broader ERM framework in this scenario?
Correct
Correct: In a robust ERM framework, legal and contractual risks must be assessed in the context of the organization’s overall risk appetite. Quantifying the potential financial gap between the contractual liability cap and the maximum foreseeable loss allows the Risk Committee to make an informed decision. This ensures that the residual risk is transparently acknowledged and compared against the Board’s established risk tolerance, which is a core principle of risk governance and oversight.
Incorrect: Demanding uncapped liability is often commercially unrealistic and focuses on risk avoidance rather than risk management within a framework. Relying solely on insurance to ‘fully’ mitigate risk is incorrect because insurance does not cover all qualitative impacts like reputational damage or loss of customer trust, and failing to escalate significant residual risk violates governance principles. Relying on a SOC 2 report confuses operational control effectiveness with legal risk allocation; even with strong controls, the legal risk of the liability cap remains and must be addressed at the governance level.
Takeaway: Integrating legal risk into ERM requires quantifying contractual liability gaps and ensuring they are formally evaluated against the organization’s risk appetite by the appropriate governance body.
Incorrect
Correct: In a robust ERM framework, legal and contractual risks must be assessed in the context of the organization’s overall risk appetite. Quantifying the potential financial gap between the contractual liability cap and the maximum foreseeable loss allows the Risk Committee to make an informed decision. This ensures that the residual risk is transparently acknowledged and compared against the Board’s established risk tolerance, which is a core principle of risk governance and oversight.
Incorrect: Demanding uncapped liability is often commercially unrealistic and focuses on risk avoidance rather than risk management within a framework. Relying solely on insurance to ‘fully’ mitigate risk is incorrect because insurance does not cover all qualitative impacts like reputational damage or loss of customer trust, and failing to escalate significant residual risk violates governance principles. Relying on a SOC 2 report confuses operational control effectiveness with legal risk allocation; even with strong controls, the legal risk of the liability cap remains and must be addressed at the governance level.
Takeaway: Integrating legal risk into ERM requires quantifying contractual liability gaps and ensuring they are formally evaluated against the organization’s risk appetite by the appropriate governance body.
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Question 5 of 10
5. Question
An escalation from the front office at a broker-dealer concerns Legal and Contractual Aspects of Risk Management during model risk. The team reports that a primary counterparty is challenging the valuation of a bespoke credit derivative, citing a discrepancy between the firm’s internal pricing model and the commercially reasonable standard defined in the Master Agreement. The internal model was recently updated to reflect new market volatility parameters, but the legal department notes that the contract requires a 30-day notice period for changes to valuation methodologies used for margin calls. Which of the following actions best demonstrates effective risk governance and adherence to contractual risk management principles in this situation?
Correct
Correct: Effective risk governance requires that internal processes, such as model updates, remain compliant with external legal obligations. Since the Master Agreement specifically mandates a 30-day notice period for methodology changes, the firm must honor this timeframe to avoid a breach of contract and potential litigation. Documenting the deviation in the model risk log ensures that the risk management function maintains an audit trail of why the older model version is being used temporarily, aligning with the transparency requirements of ERM frameworks.
Incorrect: Retroactive amendments are generally not possible without mutual consent and do not resolve the current breach of the existing contract. Prioritizing capital adequacy over legal obligations ignores the legal risk component of ERM and could lead to greater financial loss through litigation or loss of reputation. A Chief Risk Officer does not have the authority to unilaterally override a legally binding contract between two parties, as this would constitute a willful breach of contract.
Takeaway: Risk management frameworks must ensure that operational changes, such as model updates, are synchronized with legal and contractual notice requirements to mitigate compliance and litigation risks.
Incorrect
Correct: Effective risk governance requires that internal processes, such as model updates, remain compliant with external legal obligations. Since the Master Agreement specifically mandates a 30-day notice period for methodology changes, the firm must honor this timeframe to avoid a breach of contract and potential litigation. Documenting the deviation in the model risk log ensures that the risk management function maintains an audit trail of why the older model version is being used temporarily, aligning with the transparency requirements of ERM frameworks.
Incorrect: Retroactive amendments are generally not possible without mutual consent and do not resolve the current breach of the existing contract. Prioritizing capital adequacy over legal obligations ignores the legal risk component of ERM and could lead to greater financial loss through litigation or loss of reputation. A Chief Risk Officer does not have the authority to unilaterally override a legally binding contract between two parties, as this would constitute a willful breach of contract.
Takeaway: Risk management frameworks must ensure that operational changes, such as model updates, are synchronized with legal and contractual notice requirements to mitigate compliance and litigation risks.
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Question 6 of 10
6. Question
A client relationship manager at an insurer seeks guidance on Risk Management in Specific Industries (e.g., Finance, Healthcare, Technology) as part of risk appetite review. They explain that the firm’s exposure to high-growth fintech startups has increased by 40% over the last 18 months, potentially exceeding the established concentration limits for the technology sector. The manager is concerned that the current risk appetite statement, which was last updated two years ago, does not adequately reflect the rapid shift toward digital-first business models and the associated systemic cyber risks. Which of the following actions best demonstrates the integration of Enterprise Risk Management (ERM) with the firm’s strategic objectives in this context?
Correct
Correct: Integrating ERM with strategy requires that risk appetite is not a static document but a dynamic tool that evolves alongside business objectives. When a firm shifts its strategic focus (e.g., toward fintech), the risk appetite must be reviewed and recalibrated to ensure it supports the new strategy while maintaining a clear understanding of the risks. Using forward-looking scenario analysis for systemic cyber events allows the firm to set informed thresholds that account for the unique risk profile of the technology industry rather than relying on outdated limits.
Incorrect: Implementing a moratorium on underwriting is a reactive measure that may directly conflict with the firm’s strategic growth objectives without addressing the underlying need for an updated risk framework. Increasing the frequency of internal audits focuses on compliance and monitoring of existing (and potentially obsolete) rules rather than the strategic alignment of risk and reward. Delegating risk appetite revision solely to the IT department violates the principles of risk governance, which require a holistic, cross-functional approach and ultimate oversight by senior management and the board.
Takeaway: Effective ERM requires the continuous alignment of risk appetite with evolving business strategies and the use of forward-looking techniques to manage industry-specific risks.
Incorrect
Correct: Integrating ERM with strategy requires that risk appetite is not a static document but a dynamic tool that evolves alongside business objectives. When a firm shifts its strategic focus (e.g., toward fintech), the risk appetite must be reviewed and recalibrated to ensure it supports the new strategy while maintaining a clear understanding of the risks. Using forward-looking scenario analysis for systemic cyber events allows the firm to set informed thresholds that account for the unique risk profile of the technology industry rather than relying on outdated limits.
Incorrect: Implementing a moratorium on underwriting is a reactive measure that may directly conflict with the firm’s strategic growth objectives without addressing the underlying need for an updated risk framework. Increasing the frequency of internal audits focuses on compliance and monitoring of existing (and potentially obsolete) rules rather than the strategic alignment of risk and reward. Delegating risk appetite revision solely to the IT department violates the principles of risk governance, which require a holistic, cross-functional approach and ultimate oversight by senior management and the board.
Takeaway: Effective ERM requires the continuous alignment of risk appetite with evolving business strategies and the use of forward-looking techniques to manage industry-specific risks.
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Question 7 of 10
7. Question
A stakeholder message lands in your inbox: A team is about to make a decision about Risk Management in Project Management as part of regulatory inspection at a fintech lender, and the message indicates that the project team for the new Alpha-Credit automated scoring engine has identified a potential data residency conflict just 14 days before the scheduled global launch. While the primary market compliance is verified, a secondary jurisdiction’s new privacy laws might be breached by the current cloud architecture. The project lead is concerned that delaying the launch will result in a failure to meet the regulator’s deadline for upgrading legacy systems. Which of the following actions best demonstrates the application of an Enterprise Risk Management (ERM) framework in this scenario?
Correct
Correct: According to ERM frameworks like COSO and ISO 31000, risk management must be integrated with governance and decision-making. By evaluating the risk against the organization’s pre-defined risk appetite and tolerance, the risk manager ensures that the decision is not made in a vacuum. Escalation to the Risk Committee ensures that senior management or the board provides oversight on a decision that involves a trade-off between two different regulatory risks (legacy system upgrade vs. data privacy).
Incorrect: Proceeding with the launch without formal risk acceptance or governance oversight ignores the potential for significant legal and reputational damage and violates the principle of informed decision-making. Simply updating a risk register with a contingent liability is a passive approach that fails to address the governance requirement for risk response. Attempting to eliminate the risk entirely through immediate technical changes without considering the impact on the broader project or the organization’s actual risk tolerance is often inefficient and may introduce new, unvetted operational risks under time pressure.
Takeaway: Effective risk management requires aligning project-level decisions with the organization’s overarching risk appetite and ensuring proper governance through escalation and documentation.
Incorrect
Correct: According to ERM frameworks like COSO and ISO 31000, risk management must be integrated with governance and decision-making. By evaluating the risk against the organization’s pre-defined risk appetite and tolerance, the risk manager ensures that the decision is not made in a vacuum. Escalation to the Risk Committee ensures that senior management or the board provides oversight on a decision that involves a trade-off between two different regulatory risks (legacy system upgrade vs. data privacy).
Incorrect: Proceeding with the launch without formal risk acceptance or governance oversight ignores the potential for significant legal and reputational damage and violates the principle of informed decision-making. Simply updating a risk register with a contingent liability is a passive approach that fails to address the governance requirement for risk response. Attempting to eliminate the risk entirely through immediate technical changes without considering the impact on the broader project or the organization’s actual risk tolerance is often inefficient and may introduce new, unvetted operational risks under time pressure.
Takeaway: Effective risk management requires aligning project-level decisions with the organization’s overarching risk appetite and ensuring proper governance through escalation and documentation.
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Question 8 of 10
8. Question
The operations manager at a mid-sized retail bank is tasked with addressing Industry-Specific Regulatory Requirements during periodic review. After reviewing a board risk appetite review pack, the key concern is that the bank’s recent expansion into cross-border digital remittances may exceed the established low tolerance for regulatory non-compliance due to varying international Anti-Money Laundering (AML) standards. To ensure the risk assessment process effectively addresses these industry-specific requirements, which of the following actions should the manager prioritize?
Correct
Correct: A gap analysis is the most effective risk assessment technique for identifying where current processes fall short of specific regulatory requirements. By mapping existing controls against the mandates of each jurisdiction, the manager can pinpoint specific areas of non-compliance and quantify the residual risk relative to the board’s low tolerance level, ensuring the bank remains within its stated risk appetite.
Incorrect: Standardizing reporting templates focuses on communication and consistency rather than the identification of specific regulatory risks. Revising the risk appetite statement is a governance-level decision that avoids the core task of assessing and managing the risk within existing constraints. Increasing audit sample sizes is a detective control activity that occurs after the fact, whereas risk assessment should be a proactive identification of potential failures in meeting new regulatory standards.
Takeaway: Effective regulatory risk assessment requires a detailed comparison of internal controls against specific legal mandates to identify and mitigate compliance gaps before they exceed risk appetite.
Incorrect
Correct: A gap analysis is the most effective risk assessment technique for identifying where current processes fall short of specific regulatory requirements. By mapping existing controls against the mandates of each jurisdiction, the manager can pinpoint specific areas of non-compliance and quantify the residual risk relative to the board’s low tolerance level, ensuring the bank remains within its stated risk appetite.
Incorrect: Standardizing reporting templates focuses on communication and consistency rather than the identification of specific regulatory risks. Revising the risk appetite statement is a governance-level decision that avoids the core task of assessing and managing the risk within existing constraints. Increasing audit sample sizes is a detective control activity that occurs after the fact, whereas risk assessment should be a proactive identification of potential failures in meeting new regulatory standards.
Takeaway: Effective regulatory risk assessment requires a detailed comparison of internal controls against specific legal mandates to identify and mitigate compliance gaps before they exceed risk appetite.
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Question 9 of 10
9. Question
Serving as internal auditor at a fintech lender, you are called to advise on Industry-Specific Regulatory Requirements during transaction monitoring. The briefing a customer complaint highlights that a long-term client’s account was restricted for 72 hours following three consecutive international transfers just below the $10,000 reporting threshold. The client claims the freeze caused significant business disruption, while the automated system flagged the activity as potential structuring. Given the tension between regulatory Anti-Money Laundering (AML) obligations and customer service standards, which approach should the internal auditor recommend to ensure the risk management framework effectively addresses these industry-specific requirements?
Correct
Correct: The correct approach involves ensuring that the automated controls (the monitoring system) are aligned with the organization’s risk appetite and that the staff understands the specific regulatory constraints, such as the prohibition against tipping off. In many jurisdictions, informing a customer that they are under suspicion for money laundering is a criminal offense. Therefore, the auditor must ensure the ERM framework balances operational efficiency with strict legal compliance.
Incorrect: Providing a detailed explanation of red flags to the customer is a direct violation of anti-money laundering regulations regarding tipping off. Increasing the threshold for structuring alerts to $15,000 is inappropriate because the $10,000 threshold is often a statutory reporting requirement, and raising it would likely lead to regulatory failure. Requiring Board approval for individual account freezes is an inefficient governance structure that confuses the Board’s oversight role with management’s operational responsibilities.
Takeaway: Effective risk management in regulated industries requires balancing automated control calibration with strict adherence to legal prohibitions like the tipping off rule.
Incorrect
Correct: The correct approach involves ensuring that the automated controls (the monitoring system) are aligned with the organization’s risk appetite and that the staff understands the specific regulatory constraints, such as the prohibition against tipping off. In many jurisdictions, informing a customer that they are under suspicion for money laundering is a criminal offense. Therefore, the auditor must ensure the ERM framework balances operational efficiency with strict legal compliance.
Incorrect: Providing a detailed explanation of red flags to the customer is a direct violation of anti-money laundering regulations regarding tipping off. Increasing the threshold for structuring alerts to $15,000 is inappropriate because the $10,000 threshold is often a statutory reporting requirement, and raising it would likely lead to regulatory failure. Requiring Board approval for individual account freezes is an inefficient governance structure that confuses the Board’s oversight role with management’s operational responsibilities.
Takeaway: Effective risk management in regulated industries requires balancing automated control calibration with strict adherence to legal prohibitions like the tipping off rule.
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Question 10 of 10
10. Question
A new business initiative at a wealth manager requires guidance on COSO ERM Framework Components as part of complaints handling. The proposal raises questions about the systematic evaluation of complaint trends to identify whether the firm’s risk management practices are still suitable given a recent shift in market volatility. The Internal Audit department has observed that while data is collected, there is no formal mechanism to assess if the risk appetite for reputational damage needs adjustment based on these findings. Which COSO ERM component is most directly involved in this evaluative process to ensure the framework evolves with the business environment?
Correct
Correct: The Review and Revision component of the COSO ERM framework is specifically designed to assess entity performance and determine how well the enterprise risk management components are functioning over time. It involves identifying substantial changes in the internal or external environment and making necessary adjustments to the risk management approach to ensure it remains relevant and effective in the face of new challenges, such as shifting market volatility or evolving complaint trends.
Incorrect: Strategy and Objective-Setting focuses on the initial alignment of risk appetite with business goals and the formation of objectives, rather than the subsequent evaluation of the framework’s ongoing suitability. Performance involves the identification, assessment, and prioritization of risks to achieve objectives, but it does not primarily cover the high-level reassessment of the ERM framework’s overall effectiveness. Governance and Culture establishes the foundation for ERM through oversight and ethical values but is not the primary component for the iterative review and adjustment of the framework based on performance data.
Takeaway: The Review and Revision component ensures that the ERM framework remains effective by evaluating performance and adapting to changes in the business environment.
Incorrect
Correct: The Review and Revision component of the COSO ERM framework is specifically designed to assess entity performance and determine how well the enterprise risk management components are functioning over time. It involves identifying substantial changes in the internal or external environment and making necessary adjustments to the risk management approach to ensure it remains relevant and effective in the face of new challenges, such as shifting market volatility or evolving complaint trends.
Incorrect: Strategy and Objective-Setting focuses on the initial alignment of risk appetite with business goals and the formation of objectives, rather than the subsequent evaluation of the framework’s ongoing suitability. Performance involves the identification, assessment, and prioritization of risks to achieve objectives, but it does not primarily cover the high-level reassessment of the ERM framework’s overall effectiveness. Governance and Culture establishes the foundation for ERM through oversight and ethical values but is not the primary component for the iterative review and adjustment of the framework based on performance data.
Takeaway: The Review and Revision component ensures that the ERM framework remains effective by evaluating performance and adapting to changes in the business environment.